Refund Policy

At LaunchGrids, we are committed to delivering high-quality digital services. We invest significant time, effort, and resources into every project. Please read this Refund Policy carefully before engaging our services.

The 50% advance payment collected before project commencement is non-refundable once work has begun. This covers:

• Initial consultation and requirement analysis
• Project planning and resource allocation
• Design mockups and wireframes
• Domain and hosting setup (if applicable)
• Time and resources already invested in your project

A partial or full refund may be considered in the following situations:

• Project not started: If you cancel before any work has begun, the advance payment may be refunded after deducting a 10% processing fee
• LaunchGrids unable to deliver: If we are unable to complete the agreed project due to our own limitations, a proportional refund will be issued for work not completed
• Duplicate payment: If you accidentally made a duplicate payment, the extra amount will be fully refunded

Refunds will not be provided in the following cases:

• Work has already been completed and delivered as per the agreed scope
• Client changed their mind after work commenced
• Client delayed providing content, feedback, or approvals causing project delays
• Dissatisfaction with SEO results, ad performance, or marketing outcomes (results are not guaranteed)
• Issues caused by third-party services (hosting providers, payment gateways, social media platforms)
• Client requested changes beyond the agreed project scope
• Monthly maintenance or marketing plans already in progress

• Monthly plans are billed in advance and are non-refundable once the billing cycle has started
• You may cancel monthly services with 7 days written notice before the next billing cycle
• No refund will be issued for the current active month

Before requesting a refund, we strongly encourage you to:

• Communicate your concerns clearly via WhatsApp or email
• Allow us to address the issue through revisions or corrections
• Give us a reasonable opportunity to resolve the problem

Most issues can be resolved through open communication. We are committed to your satisfaction and will work with you to find a fair solution.

If a refund is approved:

• Refunds will be processed within 7–10 business days
• Refunds will be issued via the same payment method used for the original payment
• Bank transfer charges (if any) will be deducted from the refund amount

To request a refund, contact us with:

• Your name and business name
• Project details and payment reference
• Reason for the refund request

Contact us at:

• Email: hello@launchgrids.in

We will review your request and respond within 3 business days.

LaunchGrids reserves the right to update this Refund Policy at any time. Changes will be posted on this page. Continued use of our services after changes constitutes acceptance of the updated policy.